Return/Refund Policy
Return & Cancellation Policy
At ORIBAND, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 30 days of receiving the last item in your order.
This 30-day return period includes and exceeds the 14-day withdrawal period required under applicable European consumer protection laws.
How to Start a Return
To request a return, please log in to your customer account and submit your return request through:
Customers who checked out using a phone number only (without an email address) may not be able to access the customer account portal. In this case, please use the return link included in your SMS order confirmation.
If you need assistance, contact us at info@oriband.com.
Withdrawal & Return Period
You have 30 days from the delivery of the last item in your order to notify us that you wish to return your purchase.
Once your return request has been submitted and approved, you must ship the item back within 14 days.
Return Eligibility
To be eligible for a return:
- The item must be in its original, unworn, and unused condition.
- The item must be returned in its original packaging.
- Proof of purchase must be provided.
- The item must not fall under any of the return exclusions listed below.
You may inspect and handle the product as you would in a physical store. However, any excessive use or handling that reduces the value of the item may result in a reduction of the refund amount.
Cancellations
Orders may be cancelled at any time before they have been fulfilled or shipped.
Once an order has been fulfilled or shipped, it can no longer be cancelled. However, eligible items may still be returned within the applicable return period.
Return Shipping Costs
1- Change of Mind Returns
Customers are responsible for the cost of return shipping when returning an item due to a change of mind or exercising their right of withdrawal.
2- Damaged, Defective, or Incorrect Items
If the item received is damaged, defective, or incorrect, ORIBAND will cover the return shipping costs and provide an appropriate resolution, including replacement, repair, or refund.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.
If approved, refunds will be issued to the original payment method used for the purchase.
Refunds are typically processed within 14 days after we receive the returned goods or proof that they have been returned, whichever occurs first.
For eligible returns, we will also refund the original standard shipping cost paid for the order, as required by applicable law. Any additional charges for expedited or premium shipping services are not refundable.
Return Exclusions
The following items may not be eligible for return:
- Personalized or custom-made products.
- Products made to the customer's specifications.
- Gift cards.
- Any items that have been worn, damaged, altered, or used beyond what is necessary to inspect them.
- Any products excluded from return under applicable consumer protection laws.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at info@oriband.com so we can evaluate the issue and make it right.
Contact Us
If you have any questions regarding returns, cancellations, or refunds, please contact us at:
Email: info@oriband.com